We are trying to update the tablet on windows PC with kies. The tablet has been factory reset, and some apps won't download on google play, some apps have downloaded. We get error 498. So we have downloaded kies, when we plugged in the tablet, it starting downloading ( 13.0.29.02) it said there was an update for it. At the end of download it said, something like could not initialize, and USB port malfunctioned. We tried another port and it happened again.
The current version we have is 2.2.
Now we are trying, to download kies device driver.
We don't know much about all this. Any help is muchly appreciated In layman terms!!