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Thread: Spontaneous Shutdown/Restart

  1. #1
    Andromeda
    Join Date
    Nov 2011
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    74
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    Device
    Galaxy Note 10.1

    Spontaneous Shutdown/Restart

    My Note 10.1. GT-N8013, has been spontaneously shutting down. At times it restarts. Occasionally, it does not restart. On those occasions, I can only restart it with the power key, finger on the screen method. It only happens when the Tablet is sitting idle. I have never had it happen while I was using it. My battery seems fine, so I don't believe that's the problem. Has anyone else been experiencing this? Is there any kind of event log that might give me a clue? Thanks in advance for any ideas.
    Galaxy Note 10.1
    GT-N8013
    4.1.2

  2. #2
    Polaris
    Join Date
    Nov 2012
    Location
    Norcross, GA
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    10102
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    Device
    Other Android Tab
    It sounds to me like you have an app installed that is struggling to do something when the tablet is sleeping. Maybe some security app or music app that runs in the background.
    For answers on Flash Player installs, Rooting, Transferring files, printing and Malware/Anti Virus, WiFi problems and more, visit our
    Fabulous Guides & FAQ section

  3. #3
    Andromeda
    Join Date
    Nov 2011
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    Device
    Galaxy Note 10.1
    Thanks for the suggestion. I'll see if I can find anything like that.
    Galaxy Note 10.1
    GT-N8013
    4.1.2

  4. #4
    Andromeda
    Join Date
    Nov 2011
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    Device
    Galaxy Note 10.1
    I've been trying to analyze shut down problem. I installed an event viewer that seems to be saying my problem is being caused by Touchwiz. Each time it reboots, Touchwiz does something at the same time. I've researched a bit and it looks like clearing the Touchwiz cache might help, but I can't find out how. One post said something about Recovery Mode might give you access, but not how to get into it. I really don't want to do a factory reset, and the alternative launchers just don't appeal to me right now. If anyone can suggest how to get into Recovery Mode and whether I can clear the cache without wiping all my data, I'd sure appreciate it. Thanks in advance.
    Galaxy Note 10.1
    GT-N8013
    4.1.2

  5. #5
    Polaris
    Join Date
    Nov 2012
    Location
    Norcross, GA
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    Device
    Other Android Tab
    Hold 'vol down' and 'power' buttons on tablet
    Release 'power' when samsung image is shown
    Release 'vol down' when the two icons are shown
    Use the 'vol down' to navigate between the icons
    Highlight the left icon (box)
    Press the 'vol up' to select it and boot into recovery mode
    ComputerGranny likes this.
    For answers on Flash Player installs, Rooting, Transferring files, printing and Malware/Anti Virus, WiFi problems and more, visit our
    Fabulous Guides & FAQ section

  6. #6
    Andromeda
    Join Date
    Nov 2011
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    3477
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    Device
    Galaxy Note 10.1

    Thanks for the Info

    Thank you so much for the detailed info. I REALLY appreciate it. I'll come back and report on it.
    Galaxy Note 10.1
    GT-N8013
    4.1.2

  7. #7
    Cassiopeia
    Join Date
    Nov 2015
    Location
    GA
    Posts
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    Member #
    18243
    Liked
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    Device
    Galaxy Tab 10.1
    Hi, I just encountered this problem today on my 10.1. I tried the suggestion above but it is showing a Warning about a custom OS that could possibly cause critical problems. It indicates that if I press volume up key than I will be downloading a custom OS. Volume down key would cause phone to restart so I am back on the reboot look again.


 

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